Managing People - Motivational Communication Scenarios

Motivational Communication Scenarios

Manager:    Sarah, I'm very disappointed in your ability to complete your responsibilities on schedule. We have to meet this deadline. If you don't get that report on my desk by Friday, there will be serious consequences.

Sarah:    (manager cuts her off) But I'm trying very hard . . .

Manager:    No buts about it. I want that report by Friday morning at 9!

Sarah:    (appears upset and puts her head on the desk in frustration) I'll do my best.

Manager:    Sarah, you seem to be having problems meeting deadlines.

Sarah:    Yes, I am. I can't ever seem to stay on top of them.

Manager:    We both know that your ability to maintain your schedule is critical to the functioning of our department. Therefore, I'd like to sit down with you to make sure we agree on priorities, brainstorm possible solutions, and determine what information and resources I can provide to help you solve this problem. I'll also continue to update you with any information that may impact task priorities.

Sarah:    (feeling understood) Thanks. I want to do a good job, but I have so many responsibilities, I don't know what to do first. (with enthusiasm) Can we have that meeting today? I really want to hit that Friday deadline.

Manager:    Well, my schedule is pretty tight today. Why don't we meet over lunch -- around 12:30. Does that work for you?

Sarah:    Sounds great.